Return Material Authorization (RMA) Lines Stuck At AWAITING_RETURN (Doc ID 2138300.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Return Material Authorization (RMA) lines stuck at awaiting_return status.

Expected Behavior
Expect to progress RMA lines.

Steps
1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Find line stuck.

Cause

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