Return Material Authorization (RMA) Lines Stuck At AWAITING_RETURN (Doc ID 2138300.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


Return Material Authorization (RMA) lines stuck at awaiting_return status.

Expected Behavior
Expect to progress RMA lines.

1. Order Management Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Find line stuck.


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