Adding Service Lines To Service Contracts Performance Issue (Doc ID 2138375.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

ACTUAL BEHAVIOR
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When adding new service lines to a service contract, saving the new service lines is taking an excessive amount of time


STEPS
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The issue can be reproduced at will with the following steps:
When adding new service lines to a service contract, saving the new service lines is taking an excessive amount of time.
It is taking 2+ minutes to save Service Line additions that have minimal information on them.

Cause

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