R12.1.3 AP: AP Payment Batches Timing Out at Take Action And Failing With 'Internal Server Error' (Doc ID 2138396.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When attempting to process a PPR batch in the Invoice Pending Review stage, by clicking on 'Take Action' link, the following error occurs after a few minutes of submission.

ERROR

Internal Server Error


STEPS

a. Create new PPR batch and submit.
b. Processes complete.
c. Re-query the PPR batch and now is in Invoice Pending Review stage.
d. Click Take Action to process.
e. After some time the page times out and appears a white page 'Internal Server Error'.


The tkprof file does not show any SQL statement that is taking long time.

 

Cause

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