Mobile Quality User Gets Unexpected Error While Enter Result Data (Doc ID 2138426.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Quality - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem


When trying to complete the action enter results in mobile QA, the following error occurs.

When Enter data using Oracle Forms - (Super User Quality) the error doesn't occurs.

Found this note (Mobile Quality Inspection (MSCA) Ending In Error (Doc ID
2109526.1)) and applied the Patch.21329905:R12.QA.B (6 image.png) but the
problem is still there.

Also, customer bounced the Mobile server to no avail.

ERROR

Unexpected error occurred, please check the log, press any key to continue

STEPS

The issue can be reproduced with the following steps:
1. Responsibility = Mobile Quality User
2. Navigation = Enter Results -> Enter Data
3. Enter RMA inspection data -->OK
4. 'Unexpected error occurred, please check the log, press any key to continue'

Cause

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