After Patch 21272084 Cannot Create A New Task As Task Type Is Grayed Out
(Doc ID 2138492.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version,
ACTUAL BEHAVIOR --------------- After patch 21272084 cannot create a new Task as Task Type is grayed out.
EXPECTED BEHAVIOR ----------------------- Expect to be able to create a new task.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Query a customer/organization in Collections. 2. Select a transaction on the Transactions Tab. 3. Go to Task Tab 4. Change to All OU 5. View By Customer 6. Try to create a new task and all fields are available except Task Type.
Also tried after disputing a transaction and using Dispute Task type.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot create Tasks.
Cause
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