My Oracle Support Banner

TeleService: NOTE DETAILS Not Being Saved Under "Log And Notes" (Doc ID 2138515.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Notes Details are not being saved when entered under the "Log and Notes" window.

Steps:

1) Open the Service Request and click on Log and Notes.
2) Enter Description Notes
3) Click on Note Details button and enter notes.
4) Click OK and save.

=> Notes details are not saved.

What is Working:

When Notes and their Details are entered directly through the Workbench tab, the information is saved as expected.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.