TeleService: NOTE DETAILS Not Being Saved Under "Log And Notes"
(Doc ID 2138515.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
Notes Details are not being saved when entered under the "Log and Notes" window.
Steps:
1) Open the Service Request and click on Log and Notes.
2) Enter Description Notes
3) Click on Note Details button and enter notes.
4) Click OK and save.
=> Notes details are not saved.
What is Working:
When Notes and their Details are entered directly through the Workbench tab, the information is saved as expected.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |