Incorrect Incident Addres In Service Request When Created from iSupport (Doc ID 2139697.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request

ACTUAL BEHAVIOR
---------------
On Creating Service Request,the SR gets created with incorrect address

EXPECTED BEHAVIOR
-----------------------
Expect the SR to get created with correct address

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R)iSupport System Administrator
(N)Dashboard
1.Create Service Request
Incident Address
See something like null, and some special characters
2. Goto Next and then submit SR gets saved and Request Number gets generated

Cause

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