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Tax is not Calculating after Changing the Province Name from ON to ONTARIO on the Customer Address (Doc ID 2139833.1)

Last updated on JULY 11, 2018

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Tax Set Up

ACTUAL BEHAVIOR
-----------------------------
Customer addresses have been updated to use the Province name instead of the Province 2 digit abbreviation.
Now, Tax is not calculating on the invoice after changing the Province Name from ON to ONTARIO on the customer address



STEPS
--------------
The issue can be reproduced at will with the following steps:
1.  Create/Update customer with address of Ontario.
2.  Create Invoice for this customer.
 

BUSINESS IMPACT
--------------------------
The issue has the following business impact:
Due to this issue, tax is not correct for Canadian locations.

Cause

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In this Document
Symptoms
Cause
Solution


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