Cannot Pull Email Messages From Queue To Inbox For Specific Email Accounts in Email Center

(Doc ID 2139953.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Oracle Email Center - Version 12.2.4 and later
Information in this document applies to any platform.


When attempting to Get Email Messages for some Agents, the following error occurs. This only occurs for those Agents where they were removed from the email accounts.


You are attempting to access an account for which you are not configured. Verify that your user has been associated to this account. If you feel that you have received this message in error, contact your administrator.

No further information.





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