My Oracle Support Banner

Cannot Pull Email Messages From Queue To Inbox For Specific Email Accounts in Email Center (Doc ID 2139953.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Email Center - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to Get Email Messages for some Agents, the following error occurs. This only occurs for those Agents where they were removed from the email accounts.

Errors

You are attempting to access an account for which you are not configured. Verify that your user has been associated to this account. If you feel that you have received this message in error, contact your administrator.


No further information.



 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.