Rates Disappear After Processing a Life Event (Doc ID 2139966.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When a life event is processed, the rates for some plans disappear.  It happens for plans that have coverage based on compensation derived factor.

EXPECTED BEHAVIOR
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Processing a life event should not cause rates to disappear.

STEPS
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The issue can be reproduced at will with the following steps:
1. Life event processed on 01-JUN-2016.
The coverage and the rates are as they should be at the time of this life event.
2. Process another life event Hours Worked in Period Changed on 01-AUG-2016.
The coverage is fine but the rates disappear for all plans using the compensation derived factor.

Cause

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