MFS MP : Email Synchronisation Error after applying Patch 22757089:R12.CSM.B (Doc ID 2140034.1)

Last updated on JUNE 12, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to sync from MFS MP client to Enterprise the following error occurs in Deferred transactions:

ERROR
-----------------------
Error Message: API programming Warning ( CS_ServiceRequest_PUB.Update_ServiceRequest ): The p_caller_type parameter was ignored.
PLC error ( CS_ServiceRequest_UTIL.Validate_Type ) : The possible reasons for the error are:
- The responsibility does not have access to this type of service request.
- The type of service request specified is invalid.
API programming error: CS_ServiceRequest_UTIL.Validate_Type .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply Patch 22757089:R12.CSM.B

2. Log in MFS MP
3. Sync with Server

Cause

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