Receiving Returns Window Hangs Up When Clicked On Lot-Serial Button (Doc ID 2140087.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Inventory Management - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Receiving returns window hangs up when clicked on Lot-Serial button

When trying to perform a return against a Purchase Order with serial items and click on Lot/Serial, the form just locks up indefinitely

EXPECTED BEHAVIOR
-----------------------
Expect the form to open so that serial numbers can be entered to be returned.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Returns form.
2. Query the PO/Receipt
3. Click the lot/serial button, nothing happens.

Cause

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