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Order Line Cancel Entering Cancel Reason Code, But Reason Code Not Saved on OE_REASONS Table (Doc ID 2140115.1)

Last updated on JULY 27, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
When sales order line is cancelled, this raises cancel reason popup window.
Although order line is cancelled by entering cancel reason, reason code is not saved in OE_REASONS for the cancel.

Expected Behavior
When sales order line is cancelled, reason code should be saved in OE_REASONS for the cancel.

Steps to Reproduce

  1. Query an order in Order Organizer
  2. Navigate to the order line, and select an item to be cancelled
  3. The popup window show up to select for the cancel reason and enter comment
  4. Checking OE_REASONS for cancelled line, but reason code not saved in OE_REASONS for the cancel.

Cause

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In this Document
Symptoms
Cause
Solution
References


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