ORA-01403 and FRM-40735 ON-INSERT trigger raised unhandled exception ORA-01086 when try to process Logistic Lines and there is a Hold defined for the customer

(Doc ID 2140387.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Logistics Management

When there is a sales order Hold defined for a customer, and a combination of Ship/Return lines are created in Depot Repair, the following error occurs when try to process those lines:

ORA-01403: no data found
FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086

When that occurs, after the Hold is removed, the Logistics lines status get out-of-sync with the sales order.

If there is no Hold, the Logistic lines are created correctly without error.
And the Sales Order line status is in sync with logistic line status

The issue can be reproduced at will with the following steps:
1. Define a Hold in Order Management
2. Create a repair order with Ship/Return logistic lines
3. The logistic lines error with the reported errors.


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