In Teleservice Case Worker Task Requires Scheduled Start Date After Applying CSZ Patch
(Doc ID 2140391.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
After applying Roll Up Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015, users receive an error when only supplying the Scheduled End Date in a Task for a case.
Prior to the patch the business process was to only fill in the Scheduled End Date. After the patch, some Tasks with only a Schedule End Date, can not be saved without entering a made up Scheduled Start Date.
In some cases, these validations are not needed to save the Task, but still users are prompted to enter a start date when that is unknown.
Error:
Please enter both the start date and the end date.
Steps:
(R) Case Worker
(N) Agent Dashboard
- Query Task
- Navigate to 'Schedule and Assignment' tab
- Scheduled End Date is populated.
- Other date related fields are null.
- Planned Effort is null.
- Click on 'Apply' button
- The reported error occurs.
What is Working:
When editing the Task, users do not receive the error on 'SAVE', however they do receive the error when using 'APPLY'.
Changes
Applied Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |