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In Teleservice Case Worker Task Requires Scheduled Start Date After Applying CSZ Patch (Doc ID 2140391.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


After applying Roll Up Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015, users receive an error when only supplying the Scheduled End Date in a Task for a case.
Prior to the patch the business process was to only fill in the Scheduled End Date. After the patch, some Tasks with only a Schedule End Date, can not be saved without entering a made up Scheduled Start Date.

In some cases, these validations are not needed to save the Task, but still users are prompted to enter a start date when that is unknown.


Please enter both the start date and the end date.


(R) Case Worker
(N) Agent Dashboard

 - Query Task
 - Navigate to 'Schedule and Assignment' tab
 - Scheduled End Date is populated.
 - Other date related fields are null.
 - Planned Effort is null.
 - Click on 'Apply' button
 - The reported error occurs.

What is Working:

When editing the Task, users do not receive the error on 'SAVE', however they do receive the error when using 'APPLY'.


 Applied Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015.


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