Service HTML: Case Worker - Task Requires Scheduled Start Date After Applying CSZ Patch
(Doc ID 2140391.1)
Last updated on MARCH 08, 2017
Applies to:
Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1] Information in this document applies to any platform.
Symptoms
After applying Oracle Roll Up Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015, users receive an error when only supplying the Scheduled End Date in a Task for a case. Prior to the patch the business process was to only fill in the Scheduled End Date. After the patch, some Tasks with only a Schedule End Date, can not be saved without entering a made up Scheduled Start Date.
In some cases, these validations are not needed to save the Task, but still users are prompted to enter a start date when that is unknown.
Error:
Please enter both the start date and the end date.
Steps:
(R) Case Worker (N) Agent Dashboard
- Query Task - Navigate to 'Schedule and Assignment' tab - Scheduled End Date is populated. - Other date related fields are null. - Planned Effort is null. - Click on 'Apply' button
=> Error occurs.
What is Working:
When editing the Task, users do not receive the error on 'SAVE', however they do receive the error when using 'APPLY'.
Changes
Applied Patch 19863323: 12.1.3+ : CSZ ROLL UP PATCH FOR JULY 2015.
Cause
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