Cannot Update Ship To Address For Parts Requirement

(Doc ID 2140580.1)

Last updated on MAY 22, 2016

Applies to:

Oracle Spares Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When creating a Parts Requirement using Ship to Address Type of "Customer/Technician",
if an address other than the original Ship to Address is selected the address reverts to the Original Address after saving

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request > Go to Task >
2. Click on Parts Requirement button >
3. Change Ship To address for Parts Requirement, enter header details.

while trying to enter line details It will automatically get you back the original ship to address that was there in parts requirement.

Cause

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