Phone Number Not Displayed in Technician Portal (Doc ID 2140648.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Not able to show Phone at in technician portal, where the summary field was reflected.

Steps
--------------------
1. Created an SR with customer phone number and added a task to it assigned to
field technician.
2. Opened the task in wireless and not able to see the customer phone number
below the SR summary with specific phone number label.
3. Created another SR with customer and contact phone number and added a task
to it assigned to the technician.
4. Opened the task in wireless and able to see both customer and contact
phone numbers.
5. Created a SR in wireless and added a task and clicked work on it.
6. In task detail page am not able to see the phone number correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms