Item Substitution Not Working For Booked Orders (Doc ID 2140888.1)

Last updated on MARCH 02, 2022

Applies to:

Goal

Qn1: Customer is able to successfully use the functionality - item substitution when the order is in Entered status, but why is customer unable to use the item substitution when the order is in 'AWAITING SHIPPING' status?

An1: OM only supports automatic item substitution after booking.

Manual item substitution is not supported after booking. , which  means customer can't see the substituted items in the 'Related item' window after booking.

If customer want to use 'Automatic item substitution', please review page 4-16 'Automatic Item Substitution  in  Order Management' Via  'Oracle Order Management User's Guide'.

Qn2:Customers ultimate goal is to perform item substitution via an API 60% of the time and then 40% of the time via the form currently when an order is in entered status customer can select the item substitution button and see the items .
When the status of the line is booked customer cannot see the enabled button and cannot see any items.

An2 :
Customer must have APS and GOP fully installed to support automatic item substitution

Solution

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