Customer Open Balance Letter Does Not Include Details Of An On Account Credit Memo And Receipts
(Doc ID 2140969.1)
Last updated on JUNE 26, 2019
Applies to:Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.2.5 version, Reports Issues
Customer Open Balance Letter includes only invoices and does not show the detail of the on account credit memos. Only amount will be shown under column "On-Account Credits and Receipts" in the report output
On Account credit memos should appear in detail with transaction number , date in Customer Open Balance Letter.
Customer Open Balance Report does not list details for credit memo (Transaction number, date etc..), but instead, it shows the open credit amount as a total, along with the On-account and Unapplied Receipt amounts.
Table AR_CUSTOMER_BALANCE_ITF stores the credit memo details, but only the total will be printed under column "On-Account Credits and Receipts" in report output.
In this particular case, "On-Account Credits and Receipts" has Zero(0) in the report output, because, the report was run WITHOUT following parameters.
Include On Account Credits
Include On Account Receipts
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