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Customer Open Balance Letter Does Not Include Details Of An On Account Credit Memo And Receipts (Doc ID 2140969.1)

Last updated on MARCH 07, 2023

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Reports Issues

Customer Open Balance Letter includes only invoices and does not show the detail of the on account credit memos. Only amount will be shown under column "On-Account Credits and Receipts" in the report output

On Account credit memos should appear in detail with transaction number , date  in Customer Open Balance Letter.


Customer Open Balance Report does not list details for credit memo (Transaction number, date etc..), but instead, it shows the open credit amount as a total, along with the On-account and Unapplied Receipt amounts.

Table AR_CUSTOMER_BALANCE_ITF stores the credit memo details, but only the total will be printed under column "On-Account Credits and Receipts" in report output.

In this particular case, "On-Account Credits and Receipts" has Zero(0) in the report output, because, the report was run WITHOUT following parameters.

Include On Account Credits
Include On Account Receipts


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