Service Billing Only Credit Card Orders Authorized Only The First Order Line, Not The Other
(Doc ID 2141431.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Charges UI, APIs, and schema
ACTUAL BEHAVIOR
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When submitting Credit Card charges, orders are authorized only the first order line, but not the other lines.
EXPECTED BEHAVIOR
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When submitting Credit Card charges, orders should authorize all the order line.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open the SR form and create Credit Card order with multiple lines.
2. The CC charges only for the first line and not the total of all lines.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |