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Service Billing Only Credit Card Orders Authorized Only The First Order Line, Not The Other (Doc ID 2141431.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
When submitting Credit Card charges, orders are authorized only the first order line, but not the other lines.

EXPECTED BEHAVIOR
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When submitting Credit Card charges, orders should authorize all the order line.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open the SR form and create Credit Card order with multiple lines.
2. The CC charges only for the first line and not the total of all lines.


Cause

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In this Document
Symptoms
Cause
Solution
References


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