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Referenced Return Cannot Be Cancelled Using Actions > Cancel , When Original Order has Limits Modifier Applied. (Doc ID 2141547.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version

When attempting to cancel a referenced Return Order (RMA) Line using Actions > Cancel , see the Cancel window remains unresponsive and cancellation cannot be completed.

The Line , however, can be cancelled successfully by updating the Ordered Quantity to 0.

This issue is seen for such RMAs that have the referenced Orders Cancelled.

EXPECTED BEHAVIOR
-----------------------
Expect the system to allow cancellation of such referenced using the Cancel Action

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order Form
3. Query a RMA that has the referenced Order cancelled.
4. Do an Actions > Cancel and see the cancel window does not respond to this action.



Cause

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In this Document
Symptoms
Cause
Solution
References


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