My Oracle Support Banner

Referenced Return Cannot Be Cancelled Using Actions > Cancel , When Original Order has Limits Modifier Applied. (Doc ID 2141547.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.4 version

When attempting to cancel a referenced Return Order (RMA) Line using Actions > Cancel , see the Cancel window remains unresponsive and cancellation cannot be completed.

The Line , however, can be cancelled successfully by updating the Ordered Quantity to 0.

This issue is seen for such RMAs that have the referenced Orders Cancelled.

Expect the system to allow cancellation of such referenced using the Cancel Action

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Orders, Returns > Sales Order Form
3. Query a RMA that has the referenced Order cancelled.
4. Do an Actions > Cancel and see the cancel window does not respond to this action.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.