Referenced Return Cannot Be Cancelled Using Actions > Cancel , When Original Order has Limits Modifier Applied.
(Doc ID 2141547.1)
Last updated on MARCH 08, 2017
Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2] Information in this document applies to any platform.
On : 12.2.4 version
When attempting to cancel a referenced Return Order (RMA) Line using Actions > Cancel , see the Cancel window remains unresponsive and cancellation cannot be completed.
The Line , however, can be cancelled successfully by updating the Ordered Quantity to 0.
This issue is seen for such RMAs that have the referenced Orders Cancelled.
EXPECTED BEHAVIOR ----------------------- Expect the system to allow cancellation of such referenced using the Cancel Action
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Order Management responsibility 2. Orders, Returns > Sales Order Form 3. Query a RMA that has the referenced Order cancelled. 4. Do an Actions > Cancel and see the cancel window does not respond to this action.
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