Order Lines On Hold With a Ship Set Are Getting a Scheduled Ship Date
(Doc ID 2142189.1)
Last updated on JULY 04, 2021
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Scheduling and Sourcing
The order lines on hold with a ship set are getting a scheduled ship date.
Below system parameters are set:
OM : Auto Schedule Sets = No
Schedule Line On Hold = No
Some lines which are being placed on a sales order in the entered status are on hold (from a hold source, Schedule line activity).
Other lines on the sales order are not on hold. All lines are in one ship set based on the customer master preference.
When booking the order, all lines on the order are getting a schedule ship date, including the line on hold.
The workflow for that line on hold does not progress beyond 'Schedule Line' activity, yet the line has the date.
This is causing an issue first because the customer is receiving that date on the SOA which they should not.
Also, this information is incorrect to the Customer Service rep if they are looking at scheduling dates.
Lastly, there is also an issue with when this line is released from hold.
When it is released it is not rescheduled and does not receive a new scheduling date from ATP.
In fact, every line in that ship set should be rescheduled if the date on the held line needs to be updated.
Everything seems to be working as expected when there is no ship set.
Expect no Schedule Ship Date on lines which are on hold
The issue can be reproduced at will with the following steps:
1. Order management super user
2. Enter order
3. Enter line and lines go on Hold based on hold source created
4. Create Line 2.1 and both lines are in same ship set
5. Book the order
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