Service Unavailable When Accessing Supplier User Administrator Responsibility (Doc ID 2142407.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

When trying to access Approve Users and Manage User Profiles or Register Supplier User functions from Supplier User Administrator responsibility, the following error occurs:

ERROR
-----------------------
"We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator: POS_USR_REG_TYPE_UN"


-- Log File --

3716]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(null,1572994070,false,false,true): : BEGIN
[3716]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection: END: returning oracle.jdbc.driver.T4CConnection@1197b55
[3734]:STATEMENT:[fnd.common.DBResourceStore]:Added to Cache: mResText=We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator:
&ERROR_MSG; mResID=0; mResType=null; mLogSeverity=0; mAlertCategory=null; mAlertSeverity=null
[3734]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection(oracle.jdbc.driver.T4CConnection@1197b55): : BEGIN
[3734]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection: END
[3734]:EVENT:[fnd.framework.webui.OAMessageStyledTextHelper]:OAF LOG: Event : Get Attribute Value, in: oracle.apps.fnd.framework.webui.OAMessageStyledTextHelper: View:null ,Attribute:Error_Message177_Error_Message , Return Value without datatype conversion :null
[3734]:EVENT:[fnd.framework.webui.OAMessageStyledTextHelper]:OAF LOG: Event : Set Attribute Value, in: oracle.apps.fnd.framework.webui.OAMessageStyledTextHelper: OldValue:null ,New Value:We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator:
POS_USR_REG_TYPE_UN


STEPS
-----------------------
1. Supplier User Administrator responsibility 

2. Click Approve Users and Manage User Profiles 

3. Receiving message

Changes

Cause

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