Service Unavailable When Accessing Supplier User Administrator Responsibility (Doc ID 2142407.1)

Last updated on MAY 30, 2016

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to access Approve Users and Manage User Profiles or Register Supplier User functions from Supplier User Administrator responsibility, the following error occurs:

ERROR
-----------------------
"We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator: POS_USR_REG_TYPE_UN"


-- Log File --

3716]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection(null,1572994070,false,false,true): : BEGIN
[3716]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.getJDBCConnection: END: returning oracle.jdbc.driver.T4CConnection@1197b55
[3734]:STATEMENT:[fnd.common.DBResourceStore]:Added to Cache: mResText=We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator:
&ERROR_MSG; mResID=0; mResType=null; mLogSeverity=0; mAlertCategory=null; mAlertSeverity=null
[3734]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection(oracle.jdbc.driver.T4CConnection@1197b55): : BEGIN
[3734]:PROCEDURE:[fnd.common.WebAppsContext]:oracle.apps.fnd.common.WebAppsContext.releaseLocalJDBCConnection: END
[3734]:EVENT:[fnd.framework.webui.OAMessageStyledTextHelper]:OAF LOG: Event : Get Attribute Value, in: oracle.apps.fnd.framework.webui.OAMessageStyledTextHelper: View:null ,Attribute:Error_Message177_Error_Message , Return Value without datatype conversion :null
[3734]:EVENT:[fnd.framework.webui.OAMessageStyledTextHelper]:OAF LOG: Event : Set Attribute Value, in: oracle.apps.fnd.framework.webui.OAMessageStyledTextHelper: OldValue:null ,New Value:We're sorry, but the service you requested is not available at this time. Please take down the following error message and contact your system administrator:
POS_USR_REG_TYPE_UN


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Supplier User Administrator responsibility >> Click Approve Users and Manage User Profiles >> Receiving message

Cause

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