Repair Order Form - Owner LOV: "FRM-40212: Invalid value for the field SR_OWNER" While Searching RO -or- List of Values Returns No Value (Doc ID 2142709.1)

Last updated on MAY 30, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

SCENARIOS:

- In the Repair Orders form when creating a new Service Request, and attempting to assign an Owner, the List of Values (LOV) returns no values.
- In the Find Repair Order form, no records found for the Owner LOV, and error populated while searching a Repair Order with OWNER name.

Error:

FRM-40212: Invalid value for the field SR_OWNER

 

Expected Behavior:
No error should populate and there should be some record for OWNER name in Find Repair Order Form.

Steps:

(R) Depot Repair Manager
(N) Repair Orders

  - Search the Repair Order with Owner name and above error will populate
or
  - Click on 'Owner' LOV to select the Owner name but no record will populate

Cause

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