Service Contracts are not Loading by Interface- Without Ship To Information (Doc ID 2142949.1)

Last updated on MAY 26, 2016

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Authoring

When attempting to import service contracts without ship to information,
the following error occurs in the output file:

ERROR
-----------------------
OKS_HEADERS_INTERFACE 7001 Enter a valid Ship To Site Usage Id.
OKS_LINES_INTERFACE 7001 Enter a valid ship to site usage which belongs to the account entered for ship to account.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Populate the interface tables to import service contracts and do not provide ship to information
2. Run the Service Contract Import process and the error is shown in the log file

Cause

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