Call From Non Registered Phone Takes Long Time For Telephony To Return (Doc ID 2143130.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Advanced Inbound Telephony - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CTI Integration with SDK

ACTUAL BEHAVIOR
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The behavior of the issue is when a Call from non registered phone is received it takes long time for telephony to return


EXPECTED BEHAVIOR
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Expect the telephony to return in few seconds

STEPS
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The issue can be reproduced at will with the following steps:
1.customers only dial in to the support number using their phone number, they wont enter account number or party id or service request number.
2.If there is only one contact in EBS with that number, UWQ pops out with the correct customer information.
3.If the number is not in the system then telephony takes long time to search and it times out after long time


Changes

 

Cause

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