When Trying To Add Business Purpose To Customer Received Error In Java Page: "You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details"

(Doc ID 2143359.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Receivables - Version 12.1 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customers Module, new implementation
While creating the customer Account Site Information Business Purposes, the following error is received:

ERROR
------------------
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1178)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3619)

java.lang.NullPointerException
at oracle.cabo.ui.laf.base.xhtml.TableFormElementShortDescBV.getValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getAttributeValueImpl(OAWebBeanHelper.java:1844)
at oracle.apps.fnd.framework.webui.beans.message.OAMessageLovChoiceBean.getAttributeValueImpl(Unknown Source)
at oracle.cabo.ui.BaseUINode.getAttributeValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OABoundValueShortDesc.getValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getAttributeValueImpl(OAWebBeanHelper.java:1844)
at oracle.apps.fnd.framework.webui.beans.message.OAMessageLovChoiceBean.getAttributeValueImpl(Unknown Source)
at oracle.cabo.ui.BaseMutableUINode.getAttributeValue(Unknown Source)
at oracle.cabo.ui.beans.BaseWebBean.getShortDesc(Unknown Source)
at oracle.apps.fnd.framework.webui.OADataBoundValueLovChoiceData.getValue(OADataBoundValueLovChoiceData.java:344)
at oracle.cabo.ui.collection.DataObjectListNodeList.getDataObjectList(Unknown Source)at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3368)


STEPS
---------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers
3. Create a customer > Create the site > Add the business purpose information
4. Save and receive the error

Error Page"You have encountered an unexpected error. Please contact the System Administrator for assistance.Click here for exception details."


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add business purpose to customer site and create new customers.

Cause

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