Customer Form Error:"You have encountered an unexpected error. Please contact the System Administrator for assistance" When Add Business Purpose or Open Classification LOV (Doc ID 2143359.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

While creating the customer Account Site Information Business Purposes or open Classification LOV under Account Information, the following error is received:

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1178)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3619)

java.lang.NullPointerException
at oracle.cabo.ui.laf.base.xhtml.TableFormElementShortDescBV.getValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getAttributeValueImpl(OAWebBeanHelper.java:1844)
at oracle.apps.fnd.framework.webui.beans.message.OAMessageLovChoiceBean.getAttributeValueImpl(Unknown Source)
at oracle.cabo.ui.BaseUINode.getAttributeValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OABoundValueShortDesc.getValue(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.getAttributeValueImpl(OAWebBeanHelper.java:1844)
at oracle.apps.fnd.framework.webui.beans.message.OAMessageLovChoiceBean.getAttributeValueImpl(Unknown Source)
at oracle.cabo.ui.BaseMutableUINode.getAttributeValue(Unknown Source)
at oracle.cabo.ui.beans.BaseWebBean.getShortDesc(Unknown Source)
at oracle.apps.fnd.framework.webui.OADataBoundValueLovChoiceData.getValue(OADataBoundValueLovChoiceData.java:344)
at oracle.cabo.ui.collection.DataObjectListNodeList.getDataObjectList(Unknown Source)at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3368)

STEPS
---------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers
3. Create new customer > Create the site > Add the business purpose information or open Classification LOV under Account Information
4. Save and receive the error

Changes

 No change

Cause

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