R12: OIE: Notification Message Subject for Expense Report Paid and Expense Report Paid by Direct Deposit Does Not Reflect Future Dated Payments (Doc ID 2143391.1)

Last updated on MAY 27, 2016

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.
Notification
Expense Report has been paid
Expense Report has been paid by direct deposit\
APCCARD
OIE_PAYMENT_TO_EMP_BY_CHECK
OIE_DIRECT_PAYMENT_TO_EMP
Future dated payment
'OIE:CC Payment Notify' profile
Payment Date

Symptoms

On : 12.1.3 version, Expenses Requests

ACTUAL BEHAVIOR
------------------
On an instance using Spanish language when an expense report's invoice in Payables is set to be paid to future ( i.e. a future dated payment has been issued against the invoice in Payables) the workflow sends a notification message for some employees with the following subject line (that is not in Spanish):


From: Workflow Mailer [mailto:wf_grp@abc_mailhosting.com]
Sent: Tuesday January 19, 2016 05:11 p.m.
To: Jamie Frost <jamie.frost@oracle.com>
Subject: FYI: Expense ABC34203 (3,284.91 MXN) has been paid by direct deposit

This is an intermittent issue and is present users with payments set to a future date.

EXPECTED BEHAVIOR
-----------------------
The subject is not correct because payment has not yet made and the email is an informative message. Also it is expected that the subject message should be in Spanish like this:
Subject: Los Gastos ABCP34203 (3,284.91 MXN) el pago ha sido calendarizado

In English it means:
Subject: FYI: Expense ABCP34203 (3,284.91 MXN) has been scheduled

So, the correct message would be:

From: Workflow Mailer [mailto:wf_grp@abc_mailhosting.com]
Sent: Tuesday January 19, 2016 05:11 p.m.
To: Jamie Frost <jamie.frost@oracle.com>
Subject: Los Gastos ABCP34203 (3,284.91 MXN) el pago ha sido calendarizado



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use the 'OIE:CC Payment Notify' profile option to specify whether a notification is sent to employees when payment is created in Oracle Payables for corporate credit card transactions.
2. Submit an expense report and approve it.
3. Run Expense Report Export to bring the expense report into Accounts Payable as an Invoice.
4. Create a future payment for the expense report and pay it.
5. A notification of payment is created automatically for the employee since the 'OIE:CC Payment Notify' profile option has been set to Yes.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms