Customer Address Does Not Appear in Account Tab Details Form IEXACDTL (Doc ID 2143448.1)

Last updated on MAY 27, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Problem Description
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When you search a for a customer in Advanced Collections (Form IEXACDTL), the customer address information does not appear as expected.

Steps to Reproduce
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Responsibility: Collection Agent
Navigation:

1. Collections
2. Query any Organization
3. Click on Task tab
4. Account tab
5. Click Details
6. Roles TAB
7. See that address is not populated

Cause

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