Self Service Payslip Printable Page Button Throws "The selected action is not available"

(Doc ID 2143469.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Payroll - Version 12.1 HRMS RUP8 to 12.1 HRMS RUP9 [Release 12.1]
Information in this document applies to any platform.
This note provides a brief overview of .


Problem Statement:

When attempting to view the online payslip and click on the "Printable Page" button, the following error occurs.

The selected action is not available. The cause may be related to security. Contact your system administrator to verify your permission level for this action.



Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1.  Create personalization to add the Printable Page button.

    Employee Self-Service responsibility
    (N) Payslip > Click on "Personalize Table Layout: (PayPayslipChseTable)" link
    > Click on "Create Item" in the "Cell Format: Pay Payslip Choos...".

    Level: Function: Payslip
    Item Style: Button
    ID: <any value>
    Detination URI: OA.jsp?page=/oracle/apps/pay/selfservice/payslip/webui/PayslipPG&retainAM=Y&OARF=printable
    Prompt: Printable Page
    Target Frame: _blank
    Leave all other values as default.

  2. Go back to Payslip page and click on the Printable Page button.

  3. Error occurs.





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms