P11D Report error: Fatal exception: the template is corrupt. P11D summary sheet is not generated (Doc ID 2144387.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle HRMS (UK) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running P11D Reports (PDF), the process completes but it doesn't generate the Summary Sheet even though the run parameter is set to request it.
The log file suggests it is due to a corrupt PDF file, check the below errors :

java.lang.StringIndexOutOfBoundsException

[EXCEPTION] oracle.apps.xdo.template.pdf.exception.FatalException: The
template seems to be in either corrupted one or newer version than PDF1.4


STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:
1. Login with HRMS Super User responsibility

2. Submit P11D Legislative report
3. Submit Request P11D Reports (PDF) with the below parameters :
*** Print P11D Summary Pages = Yes
*** Print Work Sheets = All
4. See that the work sheets are generated, but Summary Sheet not.

Cause

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