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ERROR: 'This record in table HZ_PARTIES cannot be locked as it has been updated' When Updating Customer Registration Number (Doc ID 2144469.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Oracle Receivables - Version 12.1 to 12.2.5Cloud [Release 12.1 to 12.2Cloud]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Party Preferences

When attempting to update Tax Registration Number via Customer UI, following error occurs.

ERROR
-----------------------
ERROR-This record in table HZ_PARTIES cannot be locked as it has been updated


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Receivables

2. (N) Customers > Customers

3. Query a customer - Try to Update the existing Tax Registration number and click on the Save button


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to update the Tax Registration Number.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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