ERROR: 'This record in table HZ_PARTIES cannot be locked as it has been updated' When Updating Customer Registration Number (Doc ID 2144469.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Oracle Receivables - Version 12.1 to 12.2.5Cloud [Release 12.1 to 12.2Cloud]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Party Preferences

When attempting to update Tax Registration Number via Customer UI, following error occurs.

ERROR
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ERROR-This record in table HZ_PARTIES cannot be locked as it has been updated


STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Receivables

2. (N) Customers > Customers

3. Query a customer - Try to Update the existing Tax Registration number and click on the Save button


BUSINESS IMPACT
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The issue has the following business impact:
Unable to update the Tax Registration Number.

Cause

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