Employee Can't Pick Beneficiary/Contact who is an Employee of Another Business Group (Doc ID 2144790.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.0 and later
Oracle Human Resources - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 HRMS RUP4 version, General Setup / Configuration

ACTUAL BEHAVIOR
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Unable to select beneficiary from another business group

STEPS
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The issue can be reproduced at will with the following steps:
1. Employee Self-Service -> Benefits
2. Update Beneficiaries
3. Error Triggered

In Self-Service Type Page: Row 2 Error - Please ensure that the participant is enrolled in a valid plan before designating a beneficiary.
If attempted in PUI: Not able to search dependent

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select beneficiary for one employee.

Cause

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