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Not Receiving SMS Communication Notifications From OTM (Doc ID 2145537.1)

Last updated on AUGUST 01, 2023

Applies to:

Oracle Transportation Management - Version 6.3.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After configuring OTM to send a SMS communication notification, the gateway provider domain name configured is not being used to send the notification.


EXPECTED BEHAVIOR
-----------------------
It is expected that the gateway provider domain name be used as configured.

STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Configure OTM to send SMS communication notifications.
2. Trigger a workflow that will send a SMS to the respective contact.
3. The SMS will not be received as the gateway provider domain name is not used.

Cause

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In this Document
Symptoms
Cause
Solution


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