Configurator FCE Model User Interface Preview Button Does Not Display Any Details (Doc ID 2146896.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.31.9 version, JRAD User Interface

ACTUAL BEHAVIOR
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After making selections on a Configurator User Interface, pressing the preview button shows unexpected behavior. On FCE (Fusion) models after recently applying several patching including RCP4, the item names do not render in the preview page. The descriptions appear to display correctly, and when finishing a Configuration, the items are correctly selected and added to a sales order or quote. This behavior has not been observed with LCE (Legacy) models.

EXPECTED BEHAVIOR
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It's expected that the item names will be properly displayed for the items chosen during the configuration on the preview page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Oracle Configurator Developer
2. Navigate to the affected model
3. Select "Test Model"
4. Make selections
5. Select "Preview Configuration"
6. Items are rendered on the preview page without the item name.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot verify the configurations by the item names, only by description.

Cause

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