Create Template page Does not Load For Some Users (Doc ID 2146899.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Time and Labor - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Performance

ACTUAL BEHAVIOR
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On a new upgraded 11i to R12.2.5 instance, users are not able to 'Create Templates' for timecards. The problem is inconsistent i.e. for some the 'Create Template page will load up while for others it never does.

EXPECTED BEHAVIOR
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all users should be able to create a template

STEPS
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The issue can be reproduced at will with the following steps:
1. Self service time > time > templates
2- clicking on the button to create a template


Cause

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