Unable to Use a Serial Number that was Previously Used and Corrected

(Doc ID 2147169.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

When attempting to use a serial number that was accidentally used in another contract, and since corrected,
the following error occurs.

ERROR
-----------------------
Serial Number OKL2166737 is a duplicate of another serial number already entered. Duplicate serial numbers are not allowed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book a contract with a serialized asset.
2. Rebook the contract and update the serial number of the asset.
3. Copy the contract to a new contract and update the serial number
  to use the same as the original serial number in step 1.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the correct serial number.

Cause

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