Requisition And PO Stuck In PRE-APPROVED Status. Error While Recording The Approval Status. (Doc ID 2147315.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

Requisition and PO stuck in PRE-APPROVED status. Error while recording the approval status.

There are many requisitions and some Purchase Orders whose approval status is PRE-APPROVED and did not progress to APPROVED status ..
The issue is occurring since 31st May 2016. Not all the requisitions or Purchase Orders are showing the error, but the number of such stuck orders is increasing as new orders get placed.



ERROR
-----------------------
ORA-06508

The workflow activity shows error at the following process:
PROCESS_NAME=Reserve Before Approve
ACTIVITY_NAME=Is Encumbrance On and Is Document Not Reserved?
ACTIVITY_RESULT_CODE=#EXCEPTION
STATUS=Error

01-JUN-16 13:22:42 RESERVE_BEFORE_APPROVE / IS_ENCUMB_ON_DOC_UNRESERV Reserve Before Approve Is Encumbrance On and Is Document Not Reserved? ERROR #EXCEPTION

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Approve PO


Changes

 Applied patches
Patch 13742123:R12.PO.B - In Oracle Purchasing, this fix resolves the issue of PO CREATION PROCESS FAILED IN SOURCING AND CREATES DOCUMENT WITH NEGATIVE NUMBER
Patch 13618556:R12.PON.B - In Oracle Sourcing, this patch resolves the issue of PO CREATION PROCESS FAILED IN SOURCING AND CREATES DOCUMENT WITH NEGATIVE NUMBER
Patch 18449802:R12.PON.B - ER: ALLOW USERS TO DELETE MANAGERS FROM COLLABORATION TEAM

Cause

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