The Discard Button Is Not Working On The Deferred Transactions Summary Page (Doc ID 2148215.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to discard all deferred messages from mobile administrator responsibility an error occurs.

ERROR
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The error just says "Error"   with no additional details.


STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Mobile Field Service Administrator
2. Navigation: Multi Platform > Home
3. Choose a group by pressing one of the number hyperlinks. A list of Deferred messages appears
4. Press Select All
5. Press Discard
6. A message appears at the top of the page that says "Error"
  The Deferred messages are not cleared.

Cause

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