Using Debrief HTML For Labor The Actual Effort UOM and Quantity Are Not Populated In Parent Task (Doc ID 2148609.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version,

ACTUAL BEHAVIOR
---------------
In Repair Orders > Repair Tasks tab > the Actual Effort Qty and UOM values are empty when the Labor hours are entered in the Debrief HTML page

EXPECTED BEHAVIOR
-----------------------
The time and UOM should be populated automatically

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Repair Order with a Repair task.
2. Debrief that task and do not enter Start Time and End Time
3. In the Repair Orders > Repair Tasks tab > the Actual Effort Qty and UOM are not populated

Cause

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