Actuals Revert To Original Prices When RMA Is Booked From Actuals On RMA Order From Depot Repair

(Doc ID 2148943.1)

Last updated on JUNE 12, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Repair Order Management in production and development environments

In the estimate tab while giving prices,After checking override charges and changed the charges. imported the details into actuals from Estimate.
The details are importing properly and the lines are booked successfully.
But when checking the order, the original prices are reverted instead of the override charges.

Expected the overridden charges to pass to OM When the order is booked

The issue can be reproduced at will with the following steps:
1.Create new SR and RO
2. In Estimate Tab enter charge lines and override the prices
3. In Actual Tab import the estimate lines
4.Book selected from Actual Tab


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