Service HTML: Error Deleting an Attachment - "An error occurred while uploading the rich text editor contents" (Doc ID 2149604.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Error while trying to delete an attachment from a Service Request.

Error:

An error occurred while uploading the rich text editor contents. Please contact your System Administrator for Help.

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

 - Query SR
 - Navigate to the Attachments section
 - There are 3 files.

 => Error occurs trying to delete one file.

Cause

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