Performane Problem After Applying Patch 20636776:R12.CS.C To Fix The Issue Of Paper-clip For SR Attachment Does Not Indicate Existing Attachment (Doc ID 2149748.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
After applying patch 20636776 to fix an issue with the attachment paperclip icon on the Service Request form, it was noticed that the query that derived the paperclip information has bad performance

EXPECTED BEHAVIOR
-----------------------
Query should have the correct performance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply patch 20636776
2. Test the paperclip functionality
3. Verify the performance problem


Cause

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