After Upgrade, Poor Performance While Searching In Customer Support Create Service Request

(Doc ID 2149780.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

Search is taking anywhere from 10-30 seconds in compared to 2-3 seconds before the upgrade in

Search in should take 2-3 seconds just like in

The issue can be reproduced at will with the following steps:
1. Vertex Customer Support Analyst
2. Create Service Request:
3. Select Name: Amazon (or any other customer)
4. Instance :%%


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms