When a new collector is created it is assigned to all customers that had the previous collector assigned (Doc ID 2149978.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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On : 12.1.3 version, Customers Module the customer screen is showing incorrect collector

The collector ABC is assigned to multiple customers. When this collector is inactivated, the field for collector for those customers remains empty, even it is a required field.
If a new collector XYZ is assigned to one of those customers, the new collector XYZ is assigned to all customers, which previously had assigned the collector ABC.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility Receivables Manager
2. Navigation: Customers > Customers > Query a customer
3. Click on account details> Profile tab > Collector field

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot rely on the collector information and this is leading to confusions.

Cause

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