FRM:40212 Error When Entering Item Instance Number or Serial Number Under Charges Tab (Doc ID 2150050.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When attempting to enter item instance number, serial number in charges,
the following error occurs.

ERROR
-----------------------
FRM:40212: Invalid value for field C_INT_REFERENCE_NUMBER
FRM:40212: Invalid value for field SERIAL_NUMBER

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to service (R) -> Service Requests -> Create Service Requests
2. Create an SR. Under charges, add a new charge. Click on Item instance sun-tab and enter the item instance detail/serial number detail.

Cause

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