CS_SR_EXTATTRIBUTES_PVT API Error When Generating a Report in Case Management (Doc ID 2150059.1)

Last updated on JULY 03, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Setup flow

When attempting to generate report when associated party has been assigned to a case,
the following error occurs.

ERROR
-----------------------
CS_GET_SR_ECT_ATTR_FAIL (API_NAME=CS_SR_EXTATTRIBUTES_PVT.Get_SR_Ext_Attrs) (ERROR=ORA-06502: PL/SQL: numeric or value error: NULL index table key value)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to apps
2. Case Management Service -> Case Management -> Agent Dashboard
3. Create a referral case and add an associated party record to the case
4. Choose Generate Report from the Actions drop-down at the top of the screen (next to the cancel, Go, Save Apply buttons) and click the [Go] button.



Cause

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