Order Hold Case Folder Created at Account Level, why? (Doc ID 2150139.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Credit Management - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Why was a case folder created at the Account level instead of the Bill To level when an Order goes on Hold in Order Management?
 

Solution

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