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Unable To Process Life Event (Doc ID 2150215.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10 HRMS FP.K RUP9 and later
Information in this document applies to any platform.


On : 12.2.4 version, Advanced Benefits

After clicking "Process Life Event" Life Event remains in Processed or Detected status

Life Event Processes

The issue can be reproduced at will with the following steps:
1. Benefits Service Center
2. Query Employee
3. Desktop Activities: View Person Life Events
4. Click line of unprocessed life event
5. Click 'Process Event'
6. Window Closes and Life Event is Still Unprocessed

Same occurs if navigating to Desktop Activities -> Process Life Event



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