Unable To Process Life Event (Doc ID 2150215.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 11.5.10 HRMS FP.K RUP9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Advanced Benefits
Production

ACTUAL BEHAVIOR
---------------
After clicking "Process Life Event" Life Event remains in Processed or Detected status

EXPECTED BEHAVIOR
-----------------------
Life Event Processes

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Benefits Service Center
2. Query Employee
3. Desktop Activities: View Person Life Events
4. Click line of unprocessed life event
5. Click 'Process Event'
6. Window Closes and Life Event is Still Unprocessed

Same occurs if navigating to Desktop Activities -> Process Life Event

 

Cause

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