Documents Of Record Workflow Remains Active After Final Approval (Doc ID 2150568.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Human Resources - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 R12.HR_PF.B.delta.8 version, Document of Records

ACTUAL BEHAVIOR
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The document of record workflow remains in ‘Active’ state after final approval

EXPECTED BEHAVIOR
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Workflow status to be updated to 'Completed' after fully approved.

STEPS
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The issue can be reproduced at will with the following steps:
1. Employee Self Service > My Information > Personal Declarations
2. Click on create a new declaration->Submit the declaration for approval (current status Pending Approval)
3. Approver receives Approval Notification and approves declaration (new status: Approved)
4. Check corresponding Workflow status and note that is still in an ‘Active’ state

Cause

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